Tuesday, 4 October 2016
Debt collection refers to the procedures that an organization utilizes to recover its debts from another organization or a person. For the most part, debt collection is utilized when debt stays unpaid for quite a while. Business debt collection refers to the instances when the debt is payable by any business. Organizations entrust the task of collecting the debt to debt collecting firms, but some large organizations have their very own separate department set apart for this reason.
At the point when a business or an individual fails to clear its outstanding payments within a specified time, the organization owning the debt would follow-up the collection of its dues. Before appointing a third-party for collecting the debt, the organization would typically issue a notice to the debtor.
Despite the fact that such a large number of individuals know much information about debt collections, many people as well have a little clue about their rights in the process. You will be less intimidated by collection calls if you know your rights and debt collection myths and facts; what is true and what is not.
Facts about debt collection
1. Debt collectors are not permitted to call just anytime. They are restricted to calling about a debt from the hours of 8 am to 9 pm and local time. Debt collectors may not repeatedly call a number as harassment. Debt collectors may not call at a man's place of work if they have been notified it is unacceptable to the business this is part of the debt collection fair practices law.
2. Debt collectors may give their name. And in fact must give their name to the individual they are contacting trying to collect a debt, in any case, they may not state their motivation in calling to some other party other than the individual from whom they are attempting to collect the debt. This is required, so the individual from whom they are collecting is not harassed by threats of open presentation or embarrassment. There are penalties for violating a man's protection when collecting a debt that is part of the debt collection fair practices act.
3. Debt collectors must incorporate an insert in their first sent communication close to five days from the time they reach. This insert is a structure where the individual from whom they are collecting may request verification of the debt and may likewise dispute the debt. Verification of the debt must be given within 30 days of the request, or they must stop attempting to collect the debt.
4. Debt collectors can be informed in writing that the individual from whom they are attempting to collect have no intention of paying the debt and wants no further communication from the bill collector. The debt collector is permitted to contact the individual yet again to illuminate them they will stop attempts furthermore educate them of some other action they may take, for example, a lawsuit.
5. Debt collection fair practices span far more than just this brief diagram be that as it may, at last, most individuals do want to determine their debt and to continue a typical life. Today though in this economy with credit card rates out of this world it might appear to be difficult to the individual in debt. There are solutions, which might be individualized, and can not just stop creditors from calling but additionally salvage a man's credit and peace of mind. The debt collection fair practices act stops the collectors from being harsh, and credit solutions can restore regularity.
Debt collection myths
If you ask a debt collector to stop calling then they can't call anymore.
If you tell a debt collector, they can't call you anymore what will most likely happen is that they will call you more often. Fortunately enough for you is that the Fair Debt Collection Practices Act does oblige them to stop calling you if you send them in writing what is called a "quit it" letter. If you happen to have a lawyer representing you, you should get them the greater part of your attorney's correct contact information and they will need to direct all communications to your attorney.
Debt collectors can't call at work
Unless your organization has a policy against individual calls at work or you have specifically requested that them not call you at work they can call you there. Regardless of the fact that you request that them not call or your organization has a policy, they are still permitted to call your work. But now that the debt collector knows they can't make an individual call to your work so they can't try to collect a debt.
Medical debts don't go on the credit report.
This is by a wide margin the biggest myth with regards to having debt. There are a lot of hospitals that don't report to the credit report. Typically if the hospital is situated in a city that has a university in it, they won't report since they don't want to destroy students' credit who can't bear to pay their medicinal debts. This is not the case, though. If you're not certain whether or not the hospital utilizes a collection agency that reports to the credit authority just call the debt collection agency that takes care of the debt and if they do report your precise debt to the credit report.
If you happen to pay a charge, it will fall off your credit
This is most likely the exact opposite of what is going to happen. A lot of individuals will pay a bill to get it expelled from their credit in hopes that it will raise their credit score. This won't work the way you think. Agency is not permitted to report inaccurate information on your credit report. That being said, say you have a bill that has been in collections for a year that reports to the credit report. If you call them and pay the bill off it's not going to fall off your credit report. The motivation behind why is that if the agency expels this from your credit report that is stating that it was never expected to be on your credit report in the first place, which is inaccurate information and is against government law to do so.
Tuesday, 27 September 2016
Singapore is part of a bustling global economy, with billions exchanging hands daily. But money is a sensitive issue and can cause embarrassment if not dealt with efficiently and effectively. You know that the quicker you get paid, the more you get paid. Having a plan can make you appear professional and reputable, whilst keeping aged debtors to a minimum.
How can you reduce your aged debtors and improve your cash flow? Here are nine easy tips that will help reduce your aged debt:
1. Make your terms clear from the start!
When you begin working with your customers make it clear to them when you expect to be paid. This might sound obvious but some companies simply assume there is a 30-day window of payment, after which they can expect a series of reminders over a number of months. If this approach will make your cash flow slow, then make sure from the start that you expect different terms from your customers. This should be clear to customers at the start of the working relationship and avoid any chance that they become an aged debtor.
2. Invoice promptly!
Waiting until the end of the month to send out invoices can increase your perception that the debtor is slow in payment. Send out the invoice as soon as the work is complete or the product has been delivered and you give your customers chance to pay quickly – stop aged debt before it starts with efficient communication with your customer.
3. Make it easy to pay!
Write the date clearly at the top and the date you expect payment. Repeat the expected date of payment at the bottom and give the customer clear details of how to pay. Give account details they should pay into or a button on your website and you are paving the way to quick payment. Remember the debtor is as busy as you are, therefore they do not have time to work out how they should pay you. Even a phone call can seem too much when your day is filled with paying invoices and doing your own work. Grease the wheels and make your business the easiest of all to pay – you are not alone. One in four companies in Singapore struggle to retrieve debt and many of these write off the debt or are still waiting after 80 days. Therefore, you need to be the clearest, loudest voice in the crowd.
4. Go digital and automate!
Using online statements and automated emails will keep the process standard. You, your customers and your employers can all track the same information in real time. This will reduce the risk of confusion. Also, having a strict procedure that you follow will reduce the risk of upset in customers when you start chasing for money. If your customers are clear that this is a standard routine, they will not assume your communication is a reflection on their level of trustworthiness. Standard letters and standard language also reduces the risk of legal problems or conflicts arising from ambiguous language. Remember that money is a sensitive issue and none of your customers want to be known as an aged debtor. Respect should be at the heart of all we do as business people in Singapore.
5. Create a clear audit trail, held in a central space!
Make sure that all communication and payments made from a customer are held in a central location. Ensuring that all actions taken against an account are tracked allows for joined up action by your staff. There is nothing more embarrassing than a customer receiving more than one communication from you with conflicting messages. A clear audit trail should help you track aged debt before it gets out of control.
6. Write a dispute resolution plan!
Write a clear mission statement and action plan for team, so they understand how they should resolve disputes with customers who are refusing to pay. If there is something wrong with the service or product, or if a deadline has not been met by your company, then your employee should be clear on what they are expected to do. Giving your employees a clearly defined procedure will smooth the process and help them to retrieve the money as quickly as possible. The employee should always know when they should send the account to a line manager and when they should be able to resolve it themselves. It might not be that the debt is old, it might just be that they are not satisfied with your service just yet.
Offer your staff incentives for retrieving the payment of an aged debt. Set the employees clear targets and if achieved a bonus that they will receive. This will work on two levels, firstly you will have set a clear timeline for the retrieval of cash into your business and secondly, it will make your employees personally invested in the retrieval of debt. People are going to be far more persuasive if they are likely to be directly rewarded when successful.
8. Get to know your customers!
Encourage your staff to get to know your debtors. Some customers are good at paying the large bills but may leave smaller invoices for longer. Some customers only respond to constant nagging – paying the loudest collectors first. Some customers will have a payment cycle of their own, which means they will release funds when the cash flows into their business. Knowing your customers can help you structure the account in a way that helps them.
9. Be prepared to escalate!
When the time has come to accept that the debtor does not intend to pay, then you must have systems in place to take it to another level. This escalation might involve moving up the leadership chan. However, when this doesn’t work you need a final step that you will take. Outsourcing aged debt can feel ruthless and damaging to customer relationships but the truth is that you should not be happy to continue work with that customer if they are not making payments.
Therefore, going to sites such as https//:debt-collector-singapore.com.sg/ and seeking the support of a specialist company can make sure you retrieve what is owed to you. The testimonials of companies such as these prove that debt does not need to be written off, it can be retrieved reputably.
Sunday, 28 August 2016
Do you owe money to lenders or your bank? If so, you are classified as a debtor. In today’s society, almost everyone has a debt and makes monthly payments to reduce it. However, if you fail to make these payments on time, or you stop making payments, debts collectors will be in your case.Debt collection in Singapore is a lucrative job. However, professional debt collection service providers hire people to do the job on their behalf. Honestly, professional debt collection can be unpleasant in some situations. When most people hear about debt collectors, what crosses their minds is the hard-hearted unscrupulous individuals threatening to throw anyone into the street if they fail to pay their rent or debt on time. While you might be tempted to portray such persons in a negative way, the fact is nobody forced you to borrow the cash in the first place.
Professional debt collectors in Singapore are companies are companies that specialize in dealing with accounts in long term areas. They swing into action when payments haven’t been made, or the person is making reduced payments. The CCAS or Credit Collection Association of Singapore came up with the debt recovery code of practice to enhance and regulate the credit collection business. It clearly outlines a step by step procedure of debt recovery with litigation being the last step in the process. Besides, the code is meant to raise the bar even higher to make it difficult for new players to enter the market.
The system expects debt collection agencies and their employees to behave with integrity towards the client and debtor at all times, act responsibly when conducting their business, examine their debt collection procedures to ensure they comply with the highest possible legal and ethical standards and safeguard the collected funds. Besides, it requires debt collectors to account for the funds regularly received, deal promptly with complaints from their clients to mention a few.
Members who are found to be acting contrary to the code will face the law. The code of conduct was developed to help debtors understand their rights when contacted by a debt collector, and they are confronted with a difficult situation. Without any doubt, debtors have to know their rights if they are looking to protect themselves from almost anything including:
- Unlawful assembly
This is one of the practices used by debt collectors to make you pay your debt. Debt collection agencies can decide to send a mob of unruly men to your residence. If that is the case, the debt recovery code of practice allows you to call the police on them. In Singapore, an assembly of more than five men can be convicted if you produce evidence to show that their intention is to use force to seize your property, commit criminal offenses, vandalizing property, threatening to cause physical harm to mention a few. Many debt collection agency employees have been put behind bars for showing up at a debtor’s residence or place of work.
- Violence and intimidation
In Singapore, debt collection agency employees are fond of banging on their debtor's doors and using abusive language in some cases. However, the law prohibits debt collection agency employees from using abusive language or behaving in a manner likely to suggest that they will use violence or intimidate debtors. If you come across debt collectors that are intimidating or threatening to beat you up, call the police immediately to rescue you.
Debt collectors are not supposed to damage your property in the process of recovering their money. There have been cases in Singapore where debt collectors have damaged their debtor’s property and caused lots of losses. Vandalism is against the law and if debt collectors damage your property don’t fail to take action against them.
Debt collectors can harass you in many ways. For instance, some can harass you with repeated calls, obscene language, and calls at odd hours, forcing you to pay, coming to your workplace when you haven’t invited them, contacting you during national holidays and much more. If you know that you have been mistreated in one way or the other, you have a good reason to call the boys in blue.
- Seizure of property
Most debt collectors believe that taking your possession is the best way to recover their money. For instance, some might decide to tow your car or seize your household belongings if you fail to pay up. They only have the right to take your property if they have permission from the courts allowing them to do so. Otherwise, they will be acting contrary to the code of conduct.
If you are fighting to repay the money that you owe, the debt recovery code of practice will ensure that your creditors treat you with some dignity. Now that you know your right and you are protected by the code, it's time to find means to settle your debt quickly. The first step that debtors are advised to take is to contact the debt collectors or lenders to negotiate their repayments. Most of the lenders and debt collectors are always ready to negotiate with debtors that are straight forward and don’t try to play cat and mouse games with them.
If you try to dodge and hide from them, they will not want to negotiate with you. Even though the debt recovery code of practice protects you from some of the unfair tactics used by unscrupulous debt collectors you are still expected to repay your debt off within the shortest time possible.
Since the debt collectors need to pay the debt, they will cooperate with you. In some cases, they will discuss with you the way forward about the debt repayment. The debt recovery code of practice is there to ensure that both debtors and debt collectors are happy since debt collectors will be able to recover their money without using wrong tactics.
Debt collectors that fail to adhere to the debt recovery code of practice can be reported to the CCAS or Credit Collection Association of Singapore. Besides, debt collectors that don’t adhere to the code can be sued if their debt collection practices result in personal or financial damages. Hopefully, you have learned a few new things about the debt recovery code of practice in Singapore and that you will not allow unscrupulous debt collectors to use the wrong tactics to recover their debt.
Thursday, 2 June 2016
Few other fields attract as many complaints as debt collection. Debt collectors, in particular, have a less than pleasant reputation, with even the nice ones proving to be a nuisance over time.
For most people, debt collectors can become an overwhelming burden. Not everyone realizes the rights they have and the limitations of debt collectors, this allowing them to fall prey to debt collection tactics they shouldn’t be permitting.
When it comes to debt collection, the key to successfully dealing with debt collectors is knowledge. You need to understand what these men, women, and organizations can and cannot do.
The Do’s and Don’ts of Debt Collection
Debt collection is a concept that sometimes strikes fear in the hearts of people because they do not understand what the idea of debt collection truly entails. The term debt collection refers to an account sent to a third party debt collector. Debt collectors are people whose job it is to collect unpaid debts on behalf of other parties.
What to Do
If you find yourself facing overwhelming debt collection calls and visits, these are some steps and actions that you should take to better deal with the situation:
1). Collection Log
You need to keep a record of every call you receive from a debt collector, this including the time and date, the name of the person you spoke to and what they actually said. Creating a collection log isn’t a particularly tedious task. A simple notepad dedicated to the task of recording your conversations with a debt collector will do.
Collection logs will help you keep track of your interactions with debt collectors, noting any inconsistencies with regards to their questions and the requests they make.
2). Prohibition of Contact
Believe it or not, you do not have to deal with debt collectors if you do not want to. There are regulations in place that permit you to request that a specific debt collector stops contacting you for one reason or another.
Of course, this isn’t the sort of action you should take lightly. In order to successfully maneuver all the issues surrounding your debt, it is essential for you to keep the lines of communication between you and your collector open. This makes the process of negotiating a settlement that much easier.
Do not be afraid to tell your collector that the debt they are trying to collect is illegitimate. Collectors are human beings. They are not always on top of things and sometimes they are unaware of the fact that some of the debts they are handling are uncollectable.
If you give the collector a legitimate reason why you don’t think you owe a given debt, they will more than happily cease their activities against you, primarily because they have other consumers upon whom their resources would be better spent.
4). When you can’t Pay
If you cannot pay your debts, tell the debt collector. Collectors are not obligated to stop collecting on your debts just because you have financial complications. However, if you explain yourself and provide valid reasons why your situation doesn’t allow you to make your payments, your collector is less likely to refer your file for litigation. They are also more likely to move on to other targets.
5).Providing your contact information
The worst thing you can do when faced with a debt collector is to hide from them. A surprising number of people have been known to move and even change their phone numbers.
You need to realize that hiding your whereabouts will not dissuade your collector from his mission. Rather, they will simply reach out to every person you know and who they think might know your whereabouts.
Your do not want your debt collection situation to bleed into your personal and professional life. You are better off giving your collector your current address and contact information.
6).The limits of a debt collector
Every person should take the time to understand the concept of debt collection. Understanding what collectors can and cannot do will help you keep them in check, especially when they start harassing you.
Collectors cannot threaten you with violence or harm, and neither are they allowed to be obscene or profane. Additionally, they cannot publish your information, call you at work (especially if they have been told that your employer disapproves of such activities), or lie to you about the legal consequences of failing to deal with your debt situation. Dealing with collectors is easier when you understand their limitations.
What Not to Do
Because of the stress debt collection can cause, people understandably make mistakes, taking negative situations and making them so much worse, some of those more prominent mistakes that one should avoid including the following:
1). Personal Information
Do not give your debt collector your personal financial information. This includes bank account numbers. There is no reason to tell your collector the value of your assets. You do not want to give collectors more ammo that they can use to collect from you in case you lose a lawsuit.
2). Good Faith Payments
Do not make good faith payments to collectors. These small payments are usually made by consumers who believe that they can keep collectors at bay, preventing them from being sued even while keeping their credit intact.
In fact, Good Faith payments favor debt collectors by essentially extending the statute of limitations on a given debt.
Do not lose your cool when dealing with collectors. Screaming, using profanity or showing hostility will not help your cause, especially during interactions over the phone. Your collectors can use your call records in court, attracting some less than favorable judgments your way.
4). Admitting your Debt
You should never admit that your debt is valid, even when it is clear that you owe the money your collector is suggesting. Additionally, do not make promises about what you intend to pay or repay down the line.
Your collector can choose to interpret such language as a separate contract. That will only renew the statute of limitations for your debt.
Try to remember that debt collectors are not allowed to harass you. They can make contact with you with the aim of politely acquiring the information they need or reminding you about what you owe, but they cannot unnecessarily disrupt your life.
When they do, remember that it is within your power to report them and, hence, stop them from contacting you.
Tuesday, 16 February 2016
1. Put everything in writing
Documentation is the first thing you will need to ensure. The debt collector must give you information about the amount of money that you owe. This should be sent in a written document to help you have a clear picture of what you owe them. Other than the money that you owe them, the document should also contain the creditor’s name, and the action to take if you are not in debt. The action you decide to take should be related to the debt collection act. For that, before you can start negotiating with the debt collector, you will need to have your debt and every other detail in writing.
Even if you believe you don’t owe money to the creditor, the dispute should be presented in writing. Ensure that you send the document with your dispute within 30 days of receiving the document. Always keep the documents safely, to allow for reliability when you need them.
2. Do not assume/ignore anything
Many debtors tend to assume a lot of things, which is one of the mistakes made. As you are dealing with the debt collector, do not always assume that they will come to collect the debt when the time comes. Also, when you receive a call from the debt collector, don’t always assume that they need you to pay the debt. The debt collector might be calling or contacting you to give you tips on how to handle your debts wisely. In case, you receive a call from the debt collector, or they attempt to contact you, listen to what they have to say. Also, confirm the date of paying back the date, you can do this as frequently as you can ensure that you pay on time.
3. Keep the records or messages and phone calls
You should also ensure that you have a good record of the messages and the phone calls that you receive from the debt collector. Also, you can note the time and date of each call made by the collector. Include the name of the debt collection agency, the amount that you owe, and a summary of each conversation. This record can be useful, especially if the debt collector has broken any rule and gone against the law. If there is any voicemail from the collector, keep it as well.
4. Show up in court when you are called
Some debtors tend to fail to clear their debts. As a result, they are sued by the creditor. In case, a creditor sues you in court, and you are scheduled to report on a certain date and time, ensure you do so. Skipping a court date can land you in bigger problems, and it can also cost you even more money. Some court verdicts will add an extra fee to the debt that you were to pay. When you fail to report to the court, you will be charged with two cases, so ensure that you do your calculations wisely.
5. Never pay a collector without validation papers
Unless the debt collector has proper validation papers, you should not pay them. Some debtors are not registered, and they might con you when you pay them the money. If a debtor claims to represent a certain company, they should give you all the supporting documents. The debtor must be certified to collect the debts, and they must have the proper documents to support that.
6. Be precise and confident
As the debt collector makes the call, you must be ready to explain clearly, and make them believe that you can pay the money. Ensure that you keep the conversation brief, and speak with confidence that you can pay back the debt. The shorter the conversation is, the more reliable and appropriate it becomes. Dwelling on extra long conversations will not help. You can save the long stories for your friends, but speak with the debt collector with professionalism and be precise enough.
7. Negotiate as much as you can
Many people tend to be afraid to negotiate with the debt collector. On the contrary, financial experts advise that you should never be afraid to negotiate with the debtor. With the tough economy, the debt collectors are looking for ways that you can complete your payment. A good debt collector should always be willing to listen, and they can allow you to make a partial payment. Be ready to negotiate with the debt collector and settle on a deal to pay less money, rather than the entire amount. If they need you to pay the whole amount, you can suggest that you want to pay about 30 or even 50%. This can help you establish your financial status and avoid running out of money.
8. Choose the right debt collector
The best way to ensure that the entire debt collection process is swift and easy is to choose the right debt collector. The debt collector shouldn’t only be there to collect the money that you owe. Rather, they should also act as your financial advisor. Choose a debt collector that has a good experience in the field. The debt collector should also give you an easy time as you plan to make your payment. As you choose the debt collector, ensure that you choose one that is kind and polite, especially when they make a call. They should take you slowly and professionally through the process of paying the debt.
Your debt payment should be as easy and comfortable as you borrow the money. With the right debt collector, you will be sure of paying your debt easily and without any stressful moments. Ensure that you understand the statutes and any rules of debt collection before you deal with any debt collector. This will help you to avoid many problems during the collection.
Tuesday, 19 January 2016
Paying debt in the right time is something that everybody should do irrespective of where they are living. In a city in Singapore, if you are not getting rid of debts on time then things can be really hard for you. There are some reasons which you should know that can make you understand the relevance of paying the debt on time. It is always good for you to get the debts paid on time. This can make things work for you well for you and your credit score. Understand more about these so that you can easily manage your debt and as a whole your finance.
Account Can Stay Out of Collections
There are chances for your creditors to go to the collection agencies if they are not receiving the payment on time from you. They may go for collection agencies even when the credit that you have with them is very small and also you are unable to send that to the collection agency if the payment is not received for so many months. It is possible for you to pay the money on the right time so that you can stop dealing with the debt collectors. It is really hard to deal with this kind of collection agencies in Singapore.
Enjoying Lower Interest
If you are not paying the debt on time that is more than about 60 days there are chances for the creditors to actually increase interest rate in such a way that it can really go to a bad and higher rate. The interest rate of penalty can be something that is really much higher. The penalty rate may not affect you if you are paying within about six months but this rate may get applied on new purchases longer as you have credit card. It is good for you to pay your credits on the right time so that this kind of elevation in the interest rate can be avoided. It is not a good thing if the interest rate really becomes too high as you get really irritated and will not know how much you have to just spend on the interest.
Avoiding Late Fees
It is always good for you to avoid the late fees. If you are not paying your debt on the time any creditor may add some fees to the amount that you exactly need to pay in the form of penalty. These penalty fees may be really so worst and so you should try to choose the one in the best way possible. There are chances for the late fees to be really something very high. This is something which can be really in a great way for you to choose so that you can choose to have the best way for you to avoid that in the right way. It can help you in saving good amount of money.
Improving Credit Score
Credit score is a factor that you should always be taking care of. The credit score is mainly based on how you are dealing with the debts. If you are not paying the debts on time then it can really put you in trouble. If you are not paying the money then the credit score may really go very bad. If the debt payments are paid on time then it can really enhance your credits core to a great way than what you think. Getting the credit score be in such a form can help you in so many instances. The better credit score ensures that you get most of the kinds of the loans from any kind of the financial institutions. The credit score is the factor that influence on the interest rate that you can get from the bank that is sanctioning the loan. The credit score needs to be really good for you to enjoy all the possible benefits that you may get with the finance. There are quite a lot of things related with the credit score which makes you get better offers with all the kind of loans or credits that you can avail from the various people around. It is always good to get the debts paid on time.
Lowering Insurance Rates
Insurance companies also consider the credit score for determining the insurance rate. If you are not paying the debt on time then it can really have a very negative impact on the insurance rates. Most of the insurance companies can make the premium rates to be really much higher for all those who do not have a good credit score. If you are able to make the debt payments on the right time then it can really help in lowering the insurance rate and also can help in saving money.
Keeping Monthly Payments Lower
If you are not paying your debt on time then the minimum payment that you have to make on next time can be really much more than the double that you would actually have paid. It is something really necessary for you to understand. It is always necessary for you to do the payment on the time so that the rate of insurance actually become really less and it can make you save a good amount of money. This is the best way through which you can ensure that the insurance rates are kept really low as possible.
There are chances for the risk with the credit cards to be cancelled if you are to paying the debt on time. The account can have a negative impact if you are not making the payment on time. It is always good to do the payments on time so that the account can actually remain open and be in really good form. There are chances for you to actually get this done so that you get to work in much amazing manner. Try to do the payments on time so that your account is active and also you can still take debts when needed in Singapore.